Refund & Dispute Policy

Cycle of Samsara – Fashion Thrifting Platform

Cycle of Samsara is committed to maintaining a secure, transparent, and trustworthy environment for all buyers and sellers of pre-loved fashion. We understand the unique nature of second-hand goods and strive to handle all refund and dispute requests fairly and promptly through a structured and evidence-based process.

Since we are dealing with pre-loved fashion items we do not provide Exchange service.

1. Policy Overview

• All transactions conducted on the Cycle of Samsara platform are governed by this Refund & Dispute Policy, which aims to:
• Ensure fair treatment for both buyers and sellers.
• Protect transactions via an escrow-based payment system.
• Offer a structured and transparent resolution process.
• Clearly communicate documentation standards and timelines.

2. Eligibility for Refunds

• The item received is materially different from its listed description or images.
• The product is damaged or defective upon delivery.
• The buyer receives an incorrect product.
• The seller fails to ship the product within 5 days of accepting the order.

Please Note: Minor signs of use, wear, or age are expected with pre-loved fashion and do not qualify as valid reasons for refund.

3. Mandatory Documentation

To ensure transparency, strict documentation is mandatory for any refund or dispute claim:

Required Evidence:

• Photographs clearly showing the issue, defect, or discrepancy.
• A continuous unboxing video that captures:
  • The sealed package before opening.
  • The shipping label clearly visible.
  • The entire unboxing process in one uninterrupted shot.
  • Close-up views of the product and the issue.

Important: Claims without a valid unboxing video and photographic proof will not be accepted under any circumstances.

4. Dispute & Refund Resolution Process

1. Filing a Complaint
   The buyer must file a complaint within 5 days of product delivery via the platform or email.
   Must include:
   • A written summary of the issue.
   • The mandatory unboxing video.
   • Photographic proof of the problem.
2. Internal Review
   The Cycle of Samsara support team will:
   • Review the submitted documentation.
   • Compare it with the original listing.
   • Assess adherence to platform policy.
3. Resolution
   
   • If approved:
     • Full or partial refunds may apply if the issue is limited (e.g., minor defect undisclosed), but the product is still usable and not materially misrepresented.
     • The product may be returned to the seller (return shipping instructions will be provided).
     • Funds will be refunded to the original payment method after product validation.
   • If denied:
     • The funds will be released to the seller.
     • Both parties will receive a clear explanation of the outcome.

5. Shipping-Related Issues

In cases of loss in transit or non-delivery due to courier errors, Cycle of Samsara will coordinate with the logistics partner. Refunds will be issued based on the outcome of the investigation.

6. Refund Timeline

Approved refunds will be processed within 7 to 10 business days from the date of receiving and validating the returned item. Refunds will be credited to the original method of payment.

7. Scenarios Not Eligible for Refund

• Absence of a proper unboxing video and photographic proof.
• Change of mind or buyer’s remorse.
• Requests made after the 5-day inspection window.
• The product was used or tampered with after delivery.
• Buyer failed to follow the mandatory documentation protocol.

8. Seller Protection & Escrow Policy

• Buyer payments are held in escrow until the inspection window ends.
• If no complaint is raised within 5 days, the funds are released to the seller (minus platform commission).
• In the event of a dispute, Cycle of Samsara will review the evidence and make a binding decision.

9. Final Authority

• Cycle of Samsara reserves the right to interpret all details related to disputes.
• Make final and binding decisions on refund or return requests.
• Take action against any fraudulent claims or dishonest behavior. Any attempt to submit edited, incomplete, or misleading videos or images may lead to account suspension and a permanent ban from the platform.

10. Contact Us

For all refund, return, or dispute-related inquiries, please reach out to our support team:

Email: contact@cycleofsamsara.com