TERMS AND CONDITIONS

WELCOME TO CYCLE OF SAMSARA!

Cycle of Samsara (the brand) provides a curated, peer-to-peer marketplace for buying and selling pre-loved/pre-owned fashion. By accessing or using our platform, you agree to these Terms and Conditions. Please read them carefully.

LET’S GET STARTED WITH THE BASICS

1. About You and Us

Who We Are

Hey there! We’re Cycle of Samsara, a Unit of Styleise Outfiters LLP. Cycle of Samsara (referred to as "we," "us," or "our") offers a marketplace where registered users can list, buy, and sell second-hand fashion items. We aim to facilitate a trusted and sustainable shopping experience using our professional and expert knowledge.

What we do

• Hosting: Acting as an intermediary between Buyers and Sellers. We don’t buy or sell Items on the Catalogue and are not a party to any Transactions. We only connect the buyers with the sellers and vice versa.
• Buyer Protection: We charge a fee for every Transaction, ensuring that payments are made safely and allowing Buyers to get a refund if their Item is lost, damaged, or does not match the description. Our customer support team provides the necessary support with regard to the above.
• Optional Services: We provide additional services for Buyers and Sellers as described further in these Terms.

We are responsible for the Services we provide within the limits of applicable laws, our commitments, and under the conditions set out in the Terms and Conditions as provided herein.

About you and our Users

• To have attained at least 18 years of age.
• Have opened an account with us.
• Intend to use our Services for your personal use and benefit only.
• Have the capacity and rights to carry out Transactions on the Site.
• Agrees to the Terms and Conditions and the rules contained herein.

Your choice to buy and sell

• A Seller, who lists goods and items for sale (Each and Every Item) on the electronic Catalogue on our Site.
• A Buyer, who views, searches, and buys an Item or multiple Items as part of a bundle by clicking the buy button, provides for payment details, and makes payment by clicking on the “Pay” button to complete a Transaction.

2. About these Terms

These Terms and Conditions (the Terms) are a legal agreement between you and us and governs your use of our Site and Services. You agree to these Terms by clicking the button indicating your acceptance while registering for a personal account with us (an Account) or when notified of updates to these Terms.

We provide links to important information in these Terms, including our Help Centre, where you’ll find answers to frequently asked questions (FAQ). If you can’t find what you’re looking for, feel free to reach out to us using the methods below.

Privacy policy

Our Privacy Policy governs the collection, use, and disclosure of your personal information. By using our services, you agree to the terms.

3. Some Ways You Can Contact Us

To raise a dispute

We hope you enjoy using our Services, but if there’s a disagreement between us, please let us know through our Help page. We shall try to resolve the issue as quickly as possible.

For other questions

For general inquiries or notices, email us at contact@cycleofsamsara.com

4. Becoming Our User

a) Curated Listings

We reserve our right to accept or reject listings as buyer/seller as ours is a curated platform. To improve your chances of selling, we may suggest changes to your listing so as to make it more defined.

b) Account Registration

To use our platform, you must register for an account.

• Each user can only have one account.
• You are responsible for maintaining the confidentiality of your login details.
• All activity conducted through your account would be your sole responsibility.

How to create an Account

• Provide a valid email and choose a unique username and password.
• Avoid using disposable or masked emails, as these are not allowed.

Verification and Security Actions

During registration or while using our Services, we may ask you to:

• Verify your account information (e.g., phone number, email, or payment method).
• Provide additional relevant information or update incorrect details.
• Provide social media links (e.g., Instagram, Facebook, X, YouTube) to prevent spam accounts.

The requests would be proportionate to the security concern we are addressing. Failure to provide the required information may result in corrective measures or blocking of the account.

Account Restrictions

• Users can have only one account. If your account is unlawfully accessed or blocked, you may create a new account.
• If we block your account for rule violations, creating a new account would not be allowed.

Promotions

We may notify you of promotions, such as special offers, competitions, or discounts, depending on your eligibility. Some features may be temporarily altered during a promotion.

Third-party Websites and Content

Certain features on our Site may use tools and services provided by third parties. Your use of these features will be governed by their terms and conditions, which we will provide for your review.

Presentation of Information

To enhance your experience, we may reorganize the Catalogue or advertising spaces on the Site. These changes will not affect the Content you provide or our obligations under these Terms.