TERMS AND CONDITIONS

1. About You and Us

Who We Are

Hey there! We're Cycle of Samsara, a Unit of Styleise Outfitters LLP. Cycle of Samsara (referred to as "we," "us," or "our") offers a marketplace where registered users can list, buy, and sell second-hand fashion items. We aim to facilitate a trusted and sustainable shopping experience using our professional and expert knowledge.

What we do

We own and manage websites, applications, and other platforms (altogether, our Site) where we provide the following Services:

• Hosting: Acting as an intermediary between Buyers and Sellers. We don't buy or sell Items on the Catalogue and are not a party to any Transactions. We only connect the buyers with the sellers and vice-versa.
• Buyer Protection: We charge a fee for every Transaction, ensuring that payments are made safely and allowing Buyers to get a refund if their Item is lost, damaged, or does not match the description. Our customer support team provides the necessary support with regard to the above.
• Optional Services: We provide additional services for Buyers and Sellers as described further in these Terms.

We are responsible for the Services we provide within the limits of applicable laws, our commitments, and under the conditions set out in the Terms and Conditions as provided herein.

About you and our Users

To qualify to be one of our users, you are required to:

• To have attained at least 18 years of age.
• Have opened an account with us.
• Intend to use our Services for your personal use and benefit only.
• Have the capacity and rights to carry out Transactions on the Site.
• Agrees to the Terms and Conditions and the rules contained herein.

Your choice to buy and sell

Users can be:

• A Seller, who lists goods and items for sale (Each and Every Item) on the electronic Catalogue on our Site.
• A Buyer, who views, searches, and buys an Item or multiple Items as part of a bundle by clicking the buy button, provides for payment details, and makes payment by clicking on the "Pay" button to complete a Transaction.

2. About these Terms

About these Terms

These Terms and Conditions (the Terms) are a legal agreement between you and us and governs your use of our Site and Services. You agree to these Terms by clicking the button indicating your acceptance while registering for a personal account with us (an Account) or when notified of updates to these Terms.

Other important information

We provide links to important information in these Terms, including our Help Centre, where you'll find answers to frequently asked questions (FAQ). If you can't find what you're looking for, feel free to reach out to us using the methods below.

Privacy policy

Our Privacy Policy governs the collection, use, and disclosure of your personal information. By using our services, you agree to the terms.

3. Some Ways You Can Contact Us

To raise a dispute

We hope you enjoy using our Services, but if there's a disagreement between us, please let us know through our Help page. We shall try to resolve the issue as quickly as possible.

For other questions

For general inquiries or notices, email us at contact@cycleofsamsara.com

4. Becoming Our User

Curated Listings

We reserve our right to accept or reject listings as buyer/seller as ours is a curated platform. To improve your chances of selling, we may suggest changes to your listing so as to make it more defined.

Account Registration

To use our platform, you must register for an account.

• Each user can only have one account.
• You are responsible for maintaining the confidentiality of your login details.
• All activity conducted through your account would be your sole responsibility.

How to create an Account

To create your Account and keep it secure, you’ll need to:

• Provide a valid email and choose a unique username and password.
• Avoid using disposable or masked emails, as these are not allowed.

Verification and Security Actions

During registration or while using our Services, we may ask you to:

• Verify your account information (e.g., phone number, email, or payment method).
• Provide additional relevant information or update incorrect details.
• Provide social media links (e.g., Instagram, Facebook, X, YouTube) to prevent spam accounts.

The requests would be proportionate to the security concern we are addressing. Failure to provide the required information may result in corrective measures or blocking of the account.

Account Restrictions

• Users can have only one account. If your account is unlawfully accessed or blocked, you may create a new account.
• If we block your account for rule violations, creating a new account would not be allowed.

Promotions

We may notify you of promotions, such as special offers, competitions, or discounts, depending on your eligibility. Some features may be temporarily altered during a promotion.

Third-party Websites and Content

Certain features on our Site may use tools and services provided by third parties. Your use of these features will be governed by their terms and conditions, which we will provide for your review.

Presentation of Information

To enhance your experience, we may reorganize the Catalogue or advertising spaces on the Site. These changes will not affect the Content you provide or our obligations under these Terms.

5. Using Information You Share with Us

How we use your personal data

We will process your personal data to fulfill our obligations and rights under these Terms and provide you with our Services. While we implement robust security measures to protect your data, we cannot guarantee complete protection against cyber attacks or unauthorized access by third parties. Please consider the personal data or information you provide us as being at your own risk.

How we can use your Content

To the extent permitted by law, you grant COS us and our afiliates a non-exclusive, worldwide, and royalty-free license to use your Content during the applicable rights' duration. This allows us to:

• Copy, display, and adapt your Content for operational, commercial, and advertising purposes.
• Use your Content on any type of platform or media, including television, print media, the Internet (e.g., banners and articles), and social networks (e.g., Facebook, X, Instagram).

Users retain ownership of content they upload but grant us a non-exclusive, royalty-free license to display and distribute this content. Prohibited content includes, but is not limited to, illegal, defamatory, or misleading material.

You may opt out of our use of your Content for advertising purposes by adjusting your Account settings.

6. What You Must and Must Not Do

You must:

To ensure a safe and trusted environment for all Users on our site, you agree to:

• Comply with these Terms and applicable laws.
• Provide truthful, accurate, and up-to-date information, and update your Account details if any changes occur (e.g., address).
• Keep your Account login details and password confidential, and notify us if you suspect unauthorized access.
• Only share information from the Site using the "Share" button, if applicable.
• Be responsible for the rights and accuracy of all information, photographs, or data you upload (your Content).

You must not:

When creating an Account or using the Site or Services, you agree not to:

• Engage in illegal, unethical, or harmful activities that may infringe on our or other Users.
• Use unauthorized software tools (e.g., bots, scraping programs, spiders) for promoting Items, adding to favorites, or other activities.
• Disrupt the operation of the Site or Services, or use software that could harm other Users' devices.
• Adapt, copy, edit, or distribute Site content without our prior consent.
• Mine data, screen scrape, reverse engineer, or decompile any part of the Site.
• Publish or upload Content that promotes hate speech, violence, terrorism, organized crime, or other illegal activities.
• Delete and re-list Items repeatedly to manipulate rankings or visibility.
• Collect, hold, or disclose information obtained unlawfully about other Users or their Content.
• Advertise other websites or companies on the Site.

7. Our Rights to Handle Concerns

Taking corrective actions

If we find you in violation of these Terms or engaged in unlawful activities, we reserve the right to:

• Send a warning requesting compliance with these Terms.
• Remove or correct your Items in the Catalogue.
• Demote, hide, or remove your Content from the Site.
• Restrict your Account by blocking features (e.g., messaging or item visibility).
• Notify local authorities if there’s a threat to life or safety.

Blocking your Account

We may temporarily or permanently block your Account if:

• You repeatedly breach these Terms after corrective action.
• You commit a serious breach, such as:
  • Providing false or misleading information.
  • Failing to cooperate during information verification.
  • Abusing Site functionalities.
• You violate security protocols or are involved in suspicious activities flagged by payment providers.

If your Account is blocked:

• You cannot use the Site except to contact Customer Support.
• Your Items will be removed from the Catalogue.
• No refunds will be provided for unused Seller Services.
• Pending Transactions may be cancelled, and Buyers refunded.

8. Contact Us

If you have any questions or concerns or require assistance, please reach out to us at: